Engineering Solutions for Social Services
In the last 30 years, Industrial and Systems Engineering has broadened its scope to healthcare, banking, retail and other
public sectors -- with one glaring omission: Social Services.
Almost 10% of Canadians live below the poverty line, using a myriad of social services to meet their day-to-day needs. Balancing supply with demand in both short and long term is an ongoing challenge.
Open government data initiatives are beginning to make it possible to provide real-time information on potential demand. The issue is how to provide the right services to the right people at the right time.
The time has come to explore how engineering theories and techniques can be applied for more effective and efficient planning and delivery of social services to its growing population of users.